STORE POLICY

Customer Care

At Dermaze+, we're here to help. Whether you have a question about your order, need help choosing the right product, or want to share feedback—we’re just a message away. You can reach our customer care team at contact@dermazeplus.com. We typically respond within 24–48 hours on business days. Your skincare journey matters to us, and we’re committed to making it smooth, simple, and stress-free.

Privacy & Safety

At Dermaze+, your privacy and safety are our top priorities. We are committed to protecting your personal information and ensuring a secure shopping experience. All data shared with us—such as your name, contact details, and payment information—is encrypted and used only to process your orders, improve your experience, or communicate updates when you opt in. We do not share or sell your information to third parties. Our website uses secure payment gateways and trusted platforms to keep your transactions safe. By shopping with us, you can trust that your privacy is always respected and protected.

Wholesale Inquiries

We’re excited to partner with retailers, pharmacies, and distributors who believe in skincare that delivers real results. If you're interested in stocking dermaze+ products, please reach out to us at contact@dermazeplus.com with your store details and requirements. Our team will get back to you within 2–3 business days with pricing, minimum order quantities, and partnership terms. We look forward to building something meaningful with you.

Payment Methods

At Dermaze+, we offer multiple secure payment options for a smooth and hassle-free checkout. You can pay using UPI, Debit/Credit Cards, Net Banking, or choose Cash on Delivery (COD) for convenience. All online payments are processed through trusted and encrypted gateways to ensure complete safety of your transaction. We do not store your card or banking details. Shop with confidence—your security is our priority.

Terms & Conditions

By accessing or using our website and purchasing our products, you agree to be bound by the following terms and conditions. Please read them carefully before making a purchase. All products listed on the Dermaze+ website are intended for external use only unless stated otherwise. Product descriptions, ingredients, and usage instructions are provided for informational purposes and may be updated from time to time. Individual results may vary based on skin type, lifestyle, and consistency of use. Dermaze+ is not responsible for allergic reactions; customers are advised to conduct a patch test before full application. Orders once placed cannot be modified or canceled after confirmation. Prices, offers, and product availability are subject to change without prior notice. We reserve the right to refuse or cancel any order in case of suspected fraud, incorrect pricing, or stock unavailability. Returns and exchanges are accepted only as per our Return, Exchange & Refund Policy. Products that are used, tampered with, or returned without original packaging will not be eligible for return or refund. Refunds, once approved, will be processed to the original payment method within the stipulated time frame.

All content on this website, including text, images, logos, and branding elements, is the intellectual property of Dermaze+ and may not be copied, reproduced, or used without prior written permission. We shall not be liable for any indirect, incidental, or consequential damages arising from the use of our products or website. These terms and conditions are governed by the laws of India, and any disputes shall be subject to the jurisdiction of Indian courts.